Terms of service

Terms of Service

Effective Date: 26/08/2025
Last Updated: 26/08/2025

1. Agreement to Terms

By accessing or using the Pimple Patch Club website, mobile application, or services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our Services.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Pimple Patch Club ("Company," "we," "us," or "our").

2. Eligibility and Account Registration

Age Requirements

  • You must be at least 18 years old to make purchases
  • Users aged 13-17 may browse with parental consent but cannot make purchases
  • Users under 13 are not permitted to use our Services

Account Creation

When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your account information
  • Keep your login credentials secure and confidential
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use

Account Termination

We reserve the right to suspend or terminate accounts that:

  • Violate these Terms or our policies
  • Engage in fraudulent or illegal activities
  • Pose security risks to our platform or other users

3. Products and Services

Product Information

  • We strive for accurate product descriptions, images, and pricing
  • Product availability is subject to change without notice
  • Colors and appearance may vary due to monitor settings
  • We reserve the right to limit quantities and discontinue products

Pricing and Payment

  • All prices are displayed in the currency specified on the website
  • Prices are subject to change without notice
  • You agree to pay all charges associated with your orders
  • Payment is due at the time of purchase
  • We accept major credit cards, PayPal, and other specified payment methods

Order Processing

  • Order confirmation does not guarantee product availability
  • We reserve the right to cancel orders for any reason
  • Bulk or commercial orders may require special approval
  • Custom or personalized items may have extended processing times

4. Shipping and Delivery

Shipping Terms

  • Shipping costs and delivery times are estimates only
  • We are not responsible for delays caused by shipping carriers
  • Risk of loss transfers to you upon delivery to the carrier
  • International orders may be subject to customs duties and taxes

Delivery Issues

  • You must inspect packages upon delivery
  • Report damaged or missing items within 48 hours
  • Provide accurate shipping addresses; we are not liable for misdeliveries
  • Attempted delivery constitutes completion of our shipping obligation

5. Returns and Refunds

All returns are subject to our Returns & Refunds Policy, incorporated herein by reference. Key points include:

  • 30-day return window from delivery date
  • Products must be unused, unopened, and in original packaging
  • Personal care items cannot be returned once opened for health and safety reasons
  • Customer is responsible for return shipping costs unless return is due to our error

6. Prohibited Uses

You may not use our Services to:

Illegal Activities

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Engage in fraud, deception, or misrepresentation
  • Distribute malware, viruses, or harmful code

Harmful Behavior

  • Harass, abuse, or harm other users or our staff
  • Post offensive, discriminatory, or inappropriate content
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of our Services

Commercial Misuse

  • Resell products without authorization
  • Use our Services for commercial purposes without permission
  • Scrape, mine, or harvest data from our platform
  • Create fake accounts or impersonate others

7. Intellectual Property Rights

Our Rights

  • All content on our Services is protected by copyright, trademark, and other intellectual property laws
  • Our trademarks, logos, and brand names are our exclusive property
  • You may not use our intellectual property without express written permission

Your Rights

  • You retain ownership of content you submit (reviews, comments, etc.)
  • By submitting content, you grant us a worldwide, royalty-free license to use, display, and distribute it
  • You represent that you own or have rights to any content you submit

Copyright Infringement

We respect intellectual property rights and respond to valid DMCA notices. To report copyright infringement, contact us at pimplepatchclub@gmail.com with:

  • Your contact information
  • Description of the copyrighted work
  • Location of the alleged infringement
  • Good faith statement of unauthorized use
  • Statement of accuracy under penalty of perjury

8. User-Generated Content

Reviews and Comments

  • You may submit product reviews and comments
  • Content must be truthful, relevant, and respectful
  • We reserve the right to remove inappropriate content
  • Fake reviews or incentivized content is prohibited

Content Guidelines

Submitted content must not:

  • Contain false or misleading information
  • Include personal information of others
  • Violate privacy or confidentiality
  • Contain hate speech, discrimination, or harassment
  • Promote illegal activities or harmful products

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, incorporated herein by reference. By using our Services, you consent to our privacy practices as outlined in the Privacy Policy.

10. Disclaimers and Limitations of Liability

Product Disclaimers

  • Products are intended for external cosmetic use only
  • Not intended to diagnose, treat, cure, or prevent any medical condition
  • Individual results may vary
  • Consult healthcare professionals for persistent skin concerns

Service Availability

  • Services are provided "as is" without warranties
  • We do not guarantee uninterrupted or error-free service
  • Temporary outages may occur for maintenance or technical issues

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Our liability is limited to the amount you paid for products/services
  • We are not liable for indirect, incidental, or consequential damages
  • We are not responsible for third-party actions or content
  • Some jurisdictions do not allow liability limitations, so these may not apply to you

11. Indemnification

You agree to indemnify and hold harmless Pimple Patch Club, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

  • Your use of our Services
  • Your violation of these Terms
  • Your infringement of third-party rights
  • Your submitted content or activities

12. Dispute Resolution

Governing Law

These Terms are governed by [Insert Jurisdiction] law, without regard to conflict of law principles.

Arbitration Clause (US Customers)

Any disputes will be resolved through binding arbitration rather than court litigation, except:

  • Small claims court matters under jurisdictional limits
  • Disputes regarding intellectual property rights
  • Requests for injunctive relief

EU/UK Consumer Rights

Nothing in these Terms limits your rights as a consumer under EU or UK consumer protection laws.

Canadian Customers

Disputes will be resolved according to the laws of [Insert Canadian Province] and federal Canadian law.

13. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

  • Natural disasters and severe weather
  • Government actions and regulatory changes
  • Labor strikes and supply chain disruptions
  • Pandemics and public health emergencies
  • Technical failures and cyber attacks

14. Modifications to Terms

Right to Modify

We reserve the right to modify these Terms at any time. Changes will be effective:

  • Immediately upon posting for non-material changes
  • 30 days after notice for material changes affecting your rights

Notification of Changes

We will notify you of material changes through:

  • Email to your registered address
  • Prominent notice on our website
  • In-app notifications where applicable

Continued Use

Your continued use of our Services after changes constitute acceptance of the modified Terms.

15. Severability and Waiver

Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any right or provision does not constitute a waiver of such right or provision.

16. International Considerations

Currency and Taxes

  • Prices are displayed in local currency where possible
  • International customers are responsible for applicable duties and taxes
  • Currency conversion rates may affect final charges

Regulatory Compliance

  • Products may not be available in all countries
  • International shipments must comply with import regulations
  • Some ingredients may be restricted in certain jurisdictions

Consumer Protection Rights

These Terms do not override mandatory consumer protection laws in your jurisdiction, including:

  • EU Consumer Rights Directive
  • UK Consumer Rights Act
  • Australian Consumer Law
  • Canadian Consumer Protection Acts

17. Contact Information

For questions about these Terms of Service, contact us:

Email: pimplepatchclub@gmail.com
Subject Line: Terms of Service Inquiry
Response Time: Within 5-7 business days

Mailing Address:
[Insert Physical Address]

18. Entire Agreement

These Terms, together with our Privacy Policy and Returns Policy, constitute the entire agreement between you and Pimple Patch Club regarding the use of our Services.

19. Survival

The following sections will survive termination of these Terms:

  • Intellectual Property Rights
  • User-Generated Content licenses
  • Disclaimers and Limitations of Liability
  • Indemnification
  • Dispute Resolution
  • Any accrued payment obligations

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Last Updated: 26/08/2025
Version: 1.0